Does Policybazaar Help in Claims? Here’s What I Found Out…
Let’s not sugarcoat it—filing an insurance claim isn’t exactly anyone’s idea of fun. And if you’ve ever had to go through the process, you probably know how frustrating it can be.
So, the big question is: does Policybazaar help in claims, or are you just on your own once the policy is sold?
Well, I’ve done the digging, read real stories, and even talked to a few folks who’ve been through the grind. Here’s what I discovered—some good, some not-so-great, but all of it straight-up honest.
1. They Do Have a Real Claims Support Team (Yes, Human Beings)
First things first: Policybazaar isn’t just a shiny comparison website. If you buy your insurance policy through them, you actually get access to their dedicated claims assistance team.
What does that mean for you?
You can raise a claim through their app, site, or helpline.
A real person (not just a bot) will guide you through the paperwork.
They follow up with the insurance company for you.
It’s kind of like having someone hold your hand when everything feels chaotic. That might not sound like a big deal now—but trust me, in the middle of a health emergency or a sudden loss, it can be a huge relief.
2. They’re Not Magicians—But They Can Make Things Smoother
Look, let’s be real—Policybazaar can’t approve your claim themselves. That decision still rests with the insurance company. But they can definitely help speed things up or prevent unnecessary rejections.
For instance, if your paperwork’s messy or something’s missing (which happens more often than you’d think), they’ll usually catch that before the insurer even sees it. And if the insurer’s taking forever, Policybazaar can follow up for you—sometimes every single day.
They basically take over the boring, stressful back-and-forth so you don’t have to.
3. It’s Free—but Only if You Bought the Policy from Them
Here’s something not everyone knows: you only get this claims help if you bought your policy through Policybazaar.
So if you just used their site to compare prices but then bought directly from the insurer… well, then you’re pretty much on your own. No extra support, no shortcuts. Nada.
But if you did buy through them? The claim assistance doesn’t cost you a rupee. It’s included.
4. They’ll Even Help Escalate Your Case If Needed
Sometimes, even after all the right documents and follow-ups, your claim might get rejected. Maybe unfairly. Maybe just because someone at the insurer was careless.
This is where Policybazaar really steps up. They’ll actually help escalate your case to IRDAI (India’s insurance regulator) or the insurer’s internal grievance team. That’s not something every broker or agent will do.
One guy I spoke to said his health insurance claim had been pending for 2 months. After he got Policybazaar’s team involved, he had a final response in 7 days. Was it a miracle? No. But it was real help when it mattered.
You can even check their claims service page here.
5. Mixed Reviews Online, but the Good Outweighs the Bad
Okay, let’s not pretend everyone’s had an amazing experience. If you browse forums like Quora or MouthShut, you’ll find a few angry rants about delays, slow responses, or confusing instructions.
But for every one of those, there’s another review talking about how Policybazaar helped resolve a claim in record time—or at least made the whole thing less painful.
Most of the complaints seem to come from either
People who didn’t buy the policy through them but expected support anyway.
Or folks who expected a guaranteed approval, which no one can promise.
In general, if your documents are solid and you’re clear with communication, Policybazaar really does help with claims—and sometimes more than the insurer itself.
TL;DR Recap
| What They Do | Notes |
|---|---|
| Help file your claim | Yes, via app/phone |
| Guide on documentation | Step-by-step assistance |
| Coordinate with insurers | Regular follow-ups |
| Escalate when needed | Yes, including IRDAI support |
| Cost | Free (only if you bought from them) |
Real-World Q&A
Q: Does Policybazaar help in claims for all policy types?
If you bought the policy from them—yes. Life, health, term, motor… they assist with all.
Q: How long does it take to get a claim settled with their help?
There’s no fixed time—it depends on the insurer. But with Policybazaar pushing things along, it’s usually faster than going solo.
Q: Is there a special helpline or app for claims?
Yep. You can call 1800-258-5881 or visit policybazaar.com/insurance-claims. Or just use their app—it has a “Claims” section built in.
Q: Can they help if my claim is rejected?
They won’t overturn the insurer’s decision, but they can guide you on next steps and escalate it if it’s unfair.
Q: What’s the biggest advantage of buying a policy from Policybazaar?
Aside from comparing prices? Definitely their claims support. That’s the extra value you don’t see until things go wrong.
Final Thoughts: So, Does Policybazaar Help in Claims?
In short? Yeah, they do. Not flawlessly, not instantly, but definitely in a way that takes a lot of pressure off your shoulders. If you hate running from one insurance desk to another or waiting endlessly on customer care lines, having Policybazaar in your corner is a smart move.
At the very least, it gives you a second pair of eyes. At best, it gets your claim settled faster—and with way less stress.
Need more info or help filing your own claim?
Visit the official help center: 👉 Policybazaar Claim Support
Also Read: 7 Powerful Tips for Cashless Health Insurance Claim Procedure That Actually Work!